Help Desk / Remote Services
The team of personnel manning our help desk can provide maintenance and system troubleshooting on products where such support might not be possible. Thomas Technologies can provide site administrators , end users and technical support personnel with user related questions and problems as well as maintenance suport for system or equipment failures.
We offer:
- Central Point of Contact
- Training of Continuous User Support
- Field or Maintenance Support
- Advanced Engineering Support
- Contact with Vendors for Data Problems
- Integration with the Central Office for Line Problems
- Problem Tracking Reports for Trend Analysis
Should the problem not be resolved over the phone, Thomas Technologies can immediately dispatch a field engineer to identify and fix the problem.
Thomas Technologies can also help in maintaining and upgrading your network equipment during customer expansions or cutbacks. We can assist in moves, adds and changes (MAC) work with ing your critical telephone systems. Our purpose on earth is tomake your life on earth, as simple as possible. Sof of the telephony equipment manufacturers which we support are:
- Fonality/Trixbox
- Cisco
- Norstar
StagingThomas Technologies staging and kitting services are just one of the ways we can help our customers manage and streamline their distribution channels. Whether it is central office rack and stack or just kitting of technician installation packages, Thomas Technologies can handle all of your assembly, configuration, wiring and shipping needs fast and effectively. Here are just a few of the benefits of using Thomas Technologies staging and kitting facilities:
 - Modern Climate controlled facility.
- Using the latest wireless technology for downloading software upgrades and equipment testing.
- On site generators for uninterrupted 24 hour burn in capabilities.
- Highly trained personnel on staff.
- Utilize our 25+ years of experience for your distribution and equipment needs.
- TTL offers the whole gamete of services to become your one stop shop for your "Time to Market" staging and distribution needs, thus avoiding the supply chain bottleneck.
- Multiple In-House mini warehouses for customer equipment storage.
- In-House machine shop and paint facility for fabricating unusual demands.
- Centrally located and easily accessible by Interstate.
- Assistance with engineering, design and material procurement.
- Configured to exact customer specifications.
- Racking is fully wired, tested, configured and ready to install.
If any of these benefits seem like they might be a fit for your company, please call one of our account managers for more information.
Repair/Warranty- Why pay the high price of new network equipment?
- Why not repair what you have and increase your bottom line?
 Thomas Technologies has over 25 years of experience in network equipment repair. A staff of technicians who are experienced in everything ranging from legacy product to modern day CSU/DSU's, our technicians will exhaust all efforts in cost effectively repairing of your defective equipment.
- Repair Policy: An RMA number must be obtained before any equipment is sent to Thomas Technologies. This pertains to all Warranty and Non-Warranty equipment.
- Unless the equipment being returned is under warranty, a $50.00 evaluation fee will be assessed on all equipment being sent in for repair. This nominal fee has been established to cover equipment testing, cleaning, and administrative costs that occur, especially equipment that is received and no defect is found.
- If a problem is found, the repair technician will contact the customer with the cost of the repair. If the cost of the repair is agreed upon, the technician will then repair the item and notify you of when that unit will be returned.
- In the event of an item not being able to be repaired the customer will also be notified. At that time several options are available: the customer can request the equipment back and a $50.00 evaluation fee is charged; the customer can choose not to have the equipment returned and the $50.00 evaluation fee will be waived in lieu of the equipment being used as spare parts; or if the customer orders a replacement through their Account representative and the $50.00 evaluation fee will be waived.
All equipment repaired carries a 90-Day Warranty. All refurbished equipment purchased through Thomas Technologies, LTD carries a 90-Day Warranty. Non-Warranty equipment is equipment passed the 90-Day Warranty Period or equipment purchased through another vendor.
|
