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Trixbox Pro
trixbox® Pro is built on a unique patent-pending architecture that has the reliability of premise, but the flexibility of hosted, therefore "hybrid-hosted". Like a hosted solution, you get free VoIP calling, easy telecommuters, anywhere management, and monitoring. But, like a premise solution, you also get rock-solid PSTN connectivity, advanced premise-style features (hosted usually lags years behind), and complete call privacy.
Secure Local Data
Because trixbox Pro starts at the premise, it continues to receive and make calls if your Internet connection goes down. Your data is also 100% private because your voice traffic, voicemails, and recordings are only stored at your premise. Our hybrid-hosted architecture communicates with your trixbox Pro server via a VPN connection which means that you don't need to open any firewall ports!
Hybrid-Hosted Benefits
- Multi-office Management via Admin Portal
- Web-based User Portal
- System Monitoring
- Moves, Adds, Changes, and Deletes (MACDs) Management
- Automatic Software Updates
- Zero-Configuration Teleworker Functionality
- Report Generation
Web-based Management Portal
Our trixbox Data Center maintains a highly available cluster of Web servers that allow all administrative and user interfaces to be accessible from anywhere at anytime through any Web browser. In contrast, a locally hosted management portal would require that you allow external Web access to your system, which may compromise the security of your internal network.
System Monitoring
You can sleep knowing that we continually monitor the health of your local trixbox Pro server for:
- RAID drive failure notification
- PBX software errors
- Critical services failures
- Disk space overcapacity
Moves, Adds, Changes, and Deletes Management
Every move, add, change, or deletion (MACD) made through the Web-based Control Panel first updates the trixbox Pro Data Center and is then pushed to the local server. Maintaining a real-time image of each local system configuration allows your system to be rebuilt and recovered rapidly if necessary. <br>
Automatic Software Updates
Our hybrid-hosted architecture allows for the consistent, real-time display of the status of software versions installed at each site. Software updates are transparently sent to the local server during low-load times. Core upgrades are initiated by you and non-critical items show up automatically. This means we can add features and improve scale while you sleep!
Zero-Configuration Teleworker - patent-pending!
Because of the hybrid-hosted architecture, telecommuters and remote workers can be supported with zero-configuration required. The trixbox Data Center gathers the public IP address of the local trixbox Pro Server so that it can be used by remote IP phones to enable a simple registration process. Combined with DMZ/Host Server firewall settings, this virtually eliminates problems that usually occur in supporting IP phones for remote telecommuters, while protecting the security of your organization's internal systems.
Report Generation
trixbox Pro has an extensive call data reports (CDR) system where call reports are generated at our Data Center (via the hosted interface). This allows your local premise server to focus on call processing and avoid the CPU spikes often associacated with running large local database queries. Of course, all of your original call details are kept intact at your premise (in case you want to use a third-party reporting engine).
HUD, Your New Operator
HUD® is the award-winning employee presence and communication management application that comes free with all versions of trixbox. HUD empowers its users with company-wide visibility and information on the "presence" of every colleague, making it easy to interact with one another via a single, simple interface.
HUD is preinstalled on every edition of trixbox Pro, enabling one-touch control over the phone system, real-time visibility, and easy access to the people using it.
HUD...
...is your new operator
Tired of that 8-foot phone with blinking lights and that expensive secretary who you've trained to use it? HUD is your new operator. HUD shows you who is on the phone and lets drag calls to their extensions, voicemails or cellphones.
...is integrated with Outlook
When your phone rings, a pop-up on your screen will give you the name of the caller, based on your own Outlook. Or you can just click on an email to call a person anytime.
...makes employees more productive
HUD's user-friendly interface allows employees to find contacts, view a contact's on-network status, and initiate communications-all with a single click from any HUD enabled device.
...enables effective communication
Communication happens on many levels; from phone calls, to chat sessions, to e-mails. By integrating all of these channels, HUD reduces the time spent in meetings and on conference calls and, in general, makes communication more effective.
...makes it affordable to create distributed agent-based organizations
In the past, deploying distributed inbound and outbound call centers was expensive. Not anymore. With HUD Pro, sales and customer service agents can easily log into and out of queues, monitor call states, park calls, and record calls*-all on the fly.
...helps managers track and train employees
HUD Pro provides powerful one-click tools to monitor, train, and barge agent calls. And the private enterprise-chat feature allows managers to guide agents in real-time.
...facilitates professional interactions with customers
Comprehensive integration with Web-based CRM systems, such as SugarCRM and Salesforce.com, ensures that employees have the tools they need to engage in knowledgeable and professional conversations with customers.